Cancellation and Refund
Cancellation and Refund Policy
Effective Date: 11 August, 2024
At Jewelic, we strive to ensure a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations, returns, and refunds for purchases made through our website, www.jewelic.com.
1. Order Cancellation
a. Cancellation Before Shipment:
- You can cancel your order anytime before it has been shipped. To cancel an order, please contact our customer support team at thejewelic@gmail.com or 8360482099, 9872620837 with your order details.
- If the order is canceled before shipment, you will receive a full refund, including any shipping charges, within 2-3 business days.
b. Cancellation After Shipment:
- If your order has already been shipped, you may refuse to accept the delivery. In such cases, the order will be returned to us, and a refund will be issued after deducting any shipping and handling charges. Extra Charges may apply.
2. Return Policy
a. Eligibility for Returns:
- We accept returns if the product is defective, damaged, or not as described. To be eligible for a return, the product must be unused, in its original packaging, and returned within 5 days of delivery.
- Non-returnable items include:
- Customized or personalized jewelry
- Products marked as final sale
b. Return Process:
- To initiate a return, please contact our customer support team at thejewelic@gmail.com or 8360482099, 9872620837 with your order details and the reason for the return.
- We will provide you with instructions on how to return the product, including the return address and any necessary documentation.
3. Refund Policy
a. Refund Eligibility:
- Refunds will be processed once we receive and inspect the returned product. If the return is approved, a refund will be issued to the original payment method within 2-3 business days.
- In case of order cancellation before shipment, a full refund will be issued within 2-3 business days.
b. Deductions:
- For returns due to reasons other than defects, damages, or incorrect products, we may deduct any shipping or handling charges from the refund amount.
- If the product is found to be used, damaged (other than in transit), or not in its original packaging, we reserve the right to deny the refund or deduct a restocking fee.
c. Refund Timelines:
- The refund process may take 2-3 business days, depending on your payment method and bank processing times. We will notify you once the refund has been processed.
4. Exchange Policy
a. Exchange Eligibility:
- We offer exchanges for defective, damaged, or incorrect products. The product must be unused and in its original packaging.
- To request an exchange, please contact our customer support team within 2-3 days of delivery.
b. Exchange Process:
- Once we receive the returned product and verify its condition, we will ship the replacement product to you at no additional cost.
5. Contact Information
For any questions or concerns regarding cancellations, returns, or refunds, please contact us at:
Jewelic Customer Support
Email: thejewelic@gmail.com
Phone: 8360482099, 9872620837
Address: h.no.40,ph. 1,chabra colony, SNE,pakhowal road